Free shipping in the US for orders over $54.99

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Shipping and Delivery

 1.- PROCESSING TIME:

Orders usually ship the following business day, weekends and holidays will affect our guaranteed delivery time based on specific delivery service requested.

Keep in mind that we don't ship on weekends.

2.- GENERAL INFORMATION:
  • Please verify your delivery address in order to prevent delays due to common errors on spelling, Apt #, suite # or invalid line entries. Once package has departed our facility, we cannot make changes to the address.
  • If tracking states "Delivered" and you cannot locate your package, we will follow courier protocols to report and file a claim under the assigned tracking number.
  • Lost package claim investigations could take a few days, once we receive the final status from courier and lost package is confirmed, we will issue a refund or replacement whichever is more convenient.
  • If a package is returned to sender due to an error on address or any other circumstances, we will issue a refund minus the original cost of shipping.
  • In certain residential addresses a package delivered by USPS might be assigned to a parcel locker if package does not fit in your mailbox.Parcel Lockers are located at your community mail boxes. Your would find a key in your mailbox with locker number to retrieve your package.
  • Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.
  • Military: This is the only shipping option available for APO, FPO, or DPO military mailing addresses. Delivery date is displayed during checkout. Monday through Friday delivery only.
  • Expect your package to arrive with the following dimensions (measurements are in inches)

         1 to 4 BCAAs  (8x8x7)

         1 Protein (11x7x7)

         2 Proteins (13x11x7)

         3 Proteins (19x11x7)

         4 to 6 Proteins (19x13x11)

         1 Protein and up to 3 BCAA (13x11x7)

         2 Proteins and up to 3 BCAA (19x13x7)

         1 to 2 bottles capsules Matte Poly Bubble Envelope 8 1/2 x 12" Water-resistant and tear-proof.

          3 to 4 bottles capsules (7 1/2 x 7 1/2 x 6 1/2)

Any other combinations will be packed accordingly up to 32 lbs per case and additional packages if necessary.

3.- DOMESTIC SHIPPING:

  • Shipping Timeframe

Shipment transit time is approximated based on courier history. However there may be certain delays that might take additional time for package to arrive such as: Weather,  truck delays,  invalid addresses, high volume of orders,   We work hard to ensure packages are processed the following business day and depart our facility when courier pick up arrives.

  • Expedited paid shipping

Please note that expedited orders received today will be processed the following business day.

Please take into consideration that we do not ship on weekends and transit time is accounted only for business days.

Scenario A:  You placed your order on a Friday, Saturday or Sunday (Your Selected shipping service 1-Day)  Package will depart on Monday and be delivered on Tuesday.

Scenario B: You placed your order on a Thursday (Your Delivery time indicates 1-Day) Package will depart on Friday and delivery may take place on Saturday (Residential Address)  or Monday (Residential or business address)

Scenario C: You placed your order on Monday (Your selected Shipping Service-1 Day, 3 Day, UPS 2nd day, UPS 3 Day)  Your order will depart on Tuesday.

  • Returns

All Items returned to shipper are subject for refund minus original cost of shipping and restocking Fees.  Please refer to our policy for each specific scenario. Customer is responsible for returning unwanted items. https://saschafitness.com/pages/privacy-policy

  • To Cancel an order

Regrettably we are unable to cancel your order from our customer service department.  Once your order has entered into our shipping process it cannot be modified or cancelled.

Currently your order might be in transit to the address provided at checkout.

In order to receive a refund, you may return the package on its original condition to our shipping department.

Once the package arrives in return we will process a refund minus the original cost of shipping and restocking fees applicable to your order.

Returns must be made to:

Sascha Fitness Shipping Department

671 West 18th St

Hialeah, FL 33010

Please ensure to include your order number in order to expedite the process.

Thank you for your understanding

  • USPS Claims

If tracking does not indicate movement or change of status after several days, we must allow up to 15 days to start a claim after package departed our facility.

If tracking indicates delivered and you did not receive your package, we will initiate a claim with USPS following their policy 15 days after package departed our facility.

Once we receive confirmation of lost package from USPS we will proceed with replacement or refund.

Please take into consideration that if there was an address problem with your shipping information we are not responsible for lost packages.

  • UPS Claims

We can initiate a claim if tracking indicates any exceptions, please follow instruction on tracking as in certain cases packages might be available for pick up at UPS access points in your neighborhood. Or they might require additional information.

4- ORDERS WITH HIGH RISK:

In certain cases our system might indicate your order has a potential fraud alert.

You will receive an email to confirm the following.

  1. Picture ID matching the payment method
  2. Picture of credit card matching your ID (Hiding the first digits, just showing the last 4 numbers for us to validate your name and credit card #).
  3. Provide a screenshot of email confirmation send to you when you placed the order.

We understand this is a very personal information and we respect your privacy.

The ultimate goal is to protect your identity and prevent any fraudulent transactions

If no answer is received on your behalf, we will refund your order approximately 5 Days of email notification.

 

5- INTERNACIONAL SHIPPING:

 

  • Parcel International Standard (DDU ) (arrival in 6-10 days) 

Door to door tracking. Duties & taxes may be due upon receipt and are the responsibility of the customer. Please note: Arrival times quoted reflect typical experience and may differ based on border clearance.
You are responsible for taxes and laws imposed by your country. You are responsible to know the import regulations for your country. Failure to collect parcel from foreign postal administration is direct responsibility of the purchaser. Any returned package purchaser will be held responsible for shipping costs to and from final destination

  • Parcel Direct (DDP) (arrival in 6-10 days)

Door to door tracking. No additional fees, all duties and taxes included. Please note: Arrival times quoted reflect typical experience and may differ based on border clearance.
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes (Sascha Fitness Corp) to import the goods on his behalf. Further, the consignee/buyer agrees that (Sascha Fitness Corp) may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.


When you place an order, the details are sent to our warehouses for shipment. As soon as the shipping label has been generated, you will receive an email with the tracking details. You can also view the tracking details of the order at the Order Status section of out site.
Please note that it may take between 3-8 business days (Monday – Friday) for any initial tracking updates to appear. This is because your order must pass through a major shipping hub before the online tracking system is updated. Nearly every international package we ship will pass through a major international sorting hub , before being forwarded to the destination country. This is not a cause for alarm if you see this information, your package will be leaving  very soon and the tracking will be updated again as it has reached your country’s customs agency for clearance inspections.

  • International Timeframes 

Generally packages arrive in a very quick timeframe. In our experience, most packages reach customs within about 6-10 business days. Once your package has reached your government’s customs agency, it must undergo clearance inspections. We do our best to speed-up this process by providing all of the required paperwork, but we are not able to determine exactly how long this will take for your order. Most of the time, packages are cleared within 5-7 business days and then handed-off to a local courier to complete delivery to you. Unfortunately, there is nothing else we can do in this part of the process.
Feel free to contact us at team@saschafitness.com if you feel your package is taking a unusually long time to reach you. Please see the International Shipping section for more detailed information about shipping internationally.

  • For orders in transit to SPAIN 

1- Package will depart via DHL ecommerce to distribution center. You can track it from the tracking number that was provided, that tracking starts with the letters GM.

Click Here >  https://webtrack.dhlglobalmail.com

2- Package will be assigned to YunExpress or Interpost once it clears customs.

2.a- The YunExpress tracking can be found on DHL eCommerce page identified as Delivery by DHLeCommerce Partner, with this number you can track your order in YunExpress

Click Here > http://www.yuntrack.com/

2.b- The InterPost tracking can be found on DHL eCommerce page identified as Delivery by InterPost, with this number you can track your order in InterPost.

Click Here > https://www.interpost.eu/

3- Once your package arrives to Spain another tracking will be assigned via YunExpress or Interpost for final delivery.

3.a- In YunExpress, the Correos España tracking can be found on YunTrack page identified as Last Mile Delivery Tracking Number, with this number you can track your order in Correos España.

3.b- In InterPost, the Correos España tracking can be found on InterPost page identified as Your tracking number, with this number you can track your order in Correos España.

Click Here >https://www.correos.es/ss/Satellite/site/pagina-inicio/info

Orders in transit to CANADA

1-Package will depart via DHL ecommerce to distribution center

 Click Here >  https://webtrack.dhlglobalmail.com

2-Package will be assigned to Canada Post for final delivery

Click Here > https://www.canadapost.ca/cpc/en/home.page

 

  • For orders in transit to UK

1-Package will depart via DHL ecommerce to distribution center

Click Here >   https://webtrack.dhlglobalmail.com

2-Package will be assigned to Interpost once it clears customs

Click Here > https://www.interpost.eu/

3-Once your package arrives to UK, another tracking will be assigned via YODEL for final delivery.

Click Here > https://www.yodel.co.uk/

In certain scenarios orders might not be delivered due to common address problems.

If package indicates returned to shipper your order is will be refunded if your address is correct.

If there is a discrepancy with your address all shipping cost and restocking fees are applicable.

Please ensure to provide your address accordingly.

  • Returns

All Items returned to shipper are subject for refund minus original cost of shipping and restocking Fees.  Please refer to our policy for each specific scenario. Customer is responsible for returning unwanted items. https://saschafitness.com/pages/privacy-policy

  • To Cancel an order

Regrettably we are unable to cancel your order from our customer service department.  Once your order has entered into our shipping process it cannot be modified or cancelled.

Currently your order might be in transit to the address provided at checkout.

In order to receive a refund, you may return the package on its original condition to our shipping department.

Once the package arrives in return we will process a refund minus the original cost of shipping and restocking  fees applicable to your order.

Returns must be made to:

Sascha Fitness Shipping Department

671 West 18th St

Hialeah, FL 33010

Please ensure to include your order number in order to expedite the process.

Thank you for your understanding.

5.- CLAIM STATUS

If tracking indicates package was delivered and customer claims package did not arrive, we will initiate a claim process with delivery company handling your package following their guidelines.

USPS – Claim must be filed after 15 days and before 60 days of mailing date.
UPS – Claim must be filed Immediately to initiate investigation process.

Claim investigations could take from 30 to 40 days to obtain a resolution.

We will obtain a claim status from delivery company in which will be the final answer to follow up with a refund, replacement or deny a claim.

Thank you for your understanding

6.-DISCLAIMER:

Sascha Fitness Corp is not responsible for deliveries made to:

  • Freight Forward companies with Door to Door Service to other countries:

When you live in another country and forward your order to a business in which you will not be present to receive the package, you are at risk of package being misplaced or not notified upon arrival.

If tracking indicates package was “Delivered” we are not responsible for lost or misplaced packages.

  • Second or Third Party Shipments: Receiver’s name is not the same as the buyer

When placing an order to be delivered to an address that you will not be present or you have asked someone to receive the package for you using  their name.

If tracking indicates package was “Delivered” we are not responsible for lost or misplaced packages.

  • Commercial Addresses

When placing an order to be delivered to a commercial address,  your package might be received by another person working or performing other task on site.  Therefore we are not responsible for lost of misplaced packages.

  • Hotels / Vacation / Temporary Visits

When placing orders to hotels we suggest to contact them before you  place the order to ensure they will be able to receive and notify you.   We are not responsible for delays in transit as they may occur in certain scenarios.

  • Address Problems

Please ensure you provide an accurate address for delivery before checking out.  We are not responsible for missing data such as:

Apt, Unit, Suite number, misspelled Street or Avenues, Incorrect Address Format.

We will attempt to correct any information you notify, but please be aware that once you check out, you order is placed on a shipment process to ensure it gets delivered in a timely manner and there is a chance that we cannot make the changes before it has departed shipping facility.

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