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FREE Shipping if you buy more than one item, except wholesale. (USA Only)

If you need any help contact us at

Frequently Asked Questions

Frequently Asked Questions

  • Q: When will my order get shipped?

    Orders usually ship the following business day, weekends and holidays will affect our guaranteed delivery time based on specific delivery service requested.

  • Q: How long will my order take to arrive?

    Estimated delivery date is displayed during checkout and is based on your shipping address. Monday through Friday delivery only.

  • Q: Where do you deliver?

     In these moments we only make shipments in all United States of America and Canada, soon we will open more countries. We are not responsible for lost or misplaced packages on deliveries to the following locations: Freight Forwarders, Hotels, Third Party Receivers

  • Q: Do you process international credit cards?

     Yes, we accept.

  • Q: What payment method can I use to make my purchase?

    You have several options, Credit card, Paypal, Amazon, Google play and Apple pay

  • Q: How can I check the status of my order?

    You have several options, first you get an email with the tracking number, if you click on it it takes you to the shipping page, additional on the homepage we have the TRACK ORDER button on the top of the page, you just have to place your email and purchase order number. Also in this same chat box is the help center chat that also allows you to follow the shipment

  • Q: What is your return policy?

  • Q: How can I return my order?

  • Q: I need to change something on my order. How can I do that?

    If the order was processed and has not been shipped and wants to make a change of address the customer must cancel the order and make a new purchase and we will charge 3% of the transaction. This is done for the benefit of the costumer and protects him from scams.

    Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company and make the necessary changes (there may be an additional charge). Sascha Fitness Corp can not be held responsible for the change of address. to ensure we change your address as quickly as possible. Contactar currier.

  • Q: My order status says "Unfulfilled". What does that mean?

    It means that the order is being prepared and processed in our fulfillment center.

  • Q: Can I cancel my order?

    To cancel the order you must contact us as soon as possible to the email and explain the reason for the cancellation, in order to avoid scams and protect customers. If the order was processed and has not been shipped we will charge 3% of the transaction.

    Once the order was processed and sent (in transit) it is the responsibility of the customer to contact the shipping company. You must send us the returned package to the following address: 671 west 18 TH ST Hialeah Fl, 33010 To: Sascha Fitness Corp. Once it is received by us we will refund the money refundand make the necessary changes (there may be an additional charge).

  • Q: When will I receive the refund for my return?

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

  • Q: I received a damaged item. How can I return it?

    If you received a damaged product, please notify us immediately at for assistance.

  • Q: Why does the scoop in my protein powder varies in size sometimes?

    In some cases, protein scoops can vary due to the nature of the ingredients used and variations in product density. This is especially true when it comes to proteins derived from organic sources.

    To ensure that the product meets the quantities described in the nutritional table, manufacturers adjust the size of the scoop according to the product density in each batch. This guarantees that the amount of protein indicated on the label is as accurate as possible.

  • Q: Where are the products manufactured?

    All our products are manufactured in Miami FL USA in an UL NPA certified, NSF certified, FDA Inspected cGMP (Current Good Manufacturing Practice) certified facility. This ensures that our facilities comply with all Food and Drug Administration regulations and requirements for the manufacturing of our supplements.

    Every single raw material used in our products is tested at the minimum for identification and purity. All finished products are submitted to rigorous quality control and assurance processes prior to being released for consumption. All laboratory processes are iso 17025 certified giving us a peace mind that testing is done right every single time.

    Guaranteeing the quality and safety of every bottle of our product continues to be at the core of our business and our vision.

  • Q: Which are the QR codes of Sascha Fitness' products?
    QR Code QR Code New QR Code
  • Q: Difficulties scanning the QR Code?

    Yes, due to changes and updates of our platform, sometimes, you may have problems scanning our QR Code, for more information please contact us at

  • Q: Can I use Sascha Fitness' products if I have any medical condition?

    While our products are formulated to be high quality – they are formulated to be used by healthy and active adults. We advise anyone who has a medical condition to check with their healthcare professional before using any of our products.

  • Q: Is it safe to consume supplement for a patient with Diabetes?

    We advise anyone who has a medical condition to check with their healthcare professional before using any of our products.

  • Q: Should I take the BCAA before or after workout?

    You can consume the BCAA both before, during or after your training.

  • Q: Information regarding Prop 65 and what does it mean?

    Prop 65 is a piece of legislation that's unique to the State of California and, in theory, only applies to products sold in, and to commercial establishments within, that state. Its purpose is to increase public awareness about the potentially dangerous components. It takes the form of a warning in the label on a product.

    California has the lowest limit in all the country.

    A Prop 65 warning on your food or supplement label doesn't necessarily mean the product is unsafe, or that you shouldn't take it.

    Prop 65 warnings can be found on the packaging of almost any product you buy, from chocolate, protein powders and breakfast cereals to shoes and jeans.

    Prop 65 chemicals and their respective “safe use” thresholds are recognized only in California, not by any other federal or international regulatory agency.

    In 2020, we received a complaint from a non-governmental entity, a law firm in California, claiming that two of the flavors of our proteins, which contain cacao, passed the limit of California in lead.

    Why in these flavors? Because cacao comes from the earth, it is a natural product that naturally contains this substance, like a lot of other foods. But in quantities that are not harmful to health.

    If any of these chemicals are present in a product above their strict limita, California requires manufacturers to put a warning on the label. We instead lowered the amount of cocoa to enter within its strict limits.

    Some amounts of these components are naturally produced and are inevitable. Some of the foods containing small traces of lead: potatoes, cocoa, peas, any root vegetable, mushrooms, potatoes, broccoli, tomatoes, herbs among many others. Most of the things that are grown on earth.

    A component may be harmful in a context, such as when consumed at high doses, but the mere presence of the component within a healthy food or food ingredient does not make that product unsafe. The FDA, not the State of California, is the final authority on food security.

    We manufacture all our products in laboratories that are regularly inspected by the FDA and meet all the requirements, strict studies and tests on heavy metals are done to each batch, with the highest quality certifications: UL, NSF, cGMP and everything is tested under ISO 17025.

    This was a punctual problem, it's something that most consumer brands in the United States face in that state, and we decided even when we didn't need to do it, to reduce cocoa to specifically enter the boundaries of California.

  • Q: What is the BCAA for?

    It is a supplement that improves the performance and recovery of your training on our website you can get much more detailed information about each of the ingredients, their function and mode of use.

  • Q: Why is my product a different color and tasted?

    Natural products can vary in color depending on natural variations.
    This can affect color and taste profiles.